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Shipping information

We deliver to 170 countries around the world and offer different shipping options to meet your needs as listed below.

Please note that the below are estimates only and delivery time may be longer to some destinations.

Destination Carrier Service

Approximate delivery time from date of dispatch

Australia Metro Areas Australia Post eParcel 3-5 business days
New Zealand DHL Global Mail Priority registered 4-8 business days
UK DPD tracked   3-5 business days
Europe DPD tracked   5-15 business days
Americas

 

USPS
UPS
Priority registered 5-10 business days
3-8 business days
Asia DHL Global Mail Priority registered 10-16 business days
Rest of World DHL Global Mail Priority registered 10-16 business days

IMPORTANT SHIPPING INFORMATION

The following times are guides for when internet orders are packed each day:
9.30am Mondays and Tuesdays, 10.30am Wednesday, Thursday and Fridays.

Order cut-off times are provided as guidelines only, and do not take into account delays caused by payment and authorisation.

We aim to dispatch all orders within 24 hours with the exception of sale periods where this may take up to 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes. We are unable to re-direct orders once items have been dispatched.

Because customs policies vary from country to country, orders may be subject to local customs charges. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination. This cost is not included in our freight cost. If goods are above the threshold and customs entry is required, our logistics partner will charge an additional admin handling fee for customs clearance. For more information about your country's custom policies, please contact your local customs office.

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