We deliver to 170 countries around the world and offer different shipping options to meet your needs as listed below.
We dispatch from three locations - Melbourne, Idaho and London. Your order will be shipped from the closest hub.
Please note that the below are estimates only and delivery time may be longer to some destinations.
Delivery estimates commence from the date of dispatch. While we strive for the next business day, during busy periods it can take up to 5 business days to dispatch.
BREXIT TAXES AND DUTIES CHANGES FOR EU COUNTRIES
As of the 1st January 2021, there are changes to the way taxes and duties are managed when shipping into EU countries. We will be working through these changes over the coming weeks to ensure the process is as simple and stress-free as possible.
In the meantime, it is important to note that for EU markets you will no longer be charged VAT at checkout and the price you pay KeepCup will exclude all relevant import duties and sales taxes. As the recipient of the order, you must instead pay these duties and taxes directly to the postal carrier to release your order from Customs. We are currently unable to advise on the exact cost of taxes and duties, but we estimate (based on the recently announced Brexit deal) that they will be equivalent to the local sales tax in your market.
If in doubt we recommend contacting your local Customs office or tax authority before placing an order.
IMPORTANT SHIPPING INFORMATION
We are not responsible for any delays caused by destination customs clearance processes or postage strikes. We are unable to re-direct orders once items have been dispatched.
Because customs policies vary from country to country, orders may be subject to local customs charges.
Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination. This cost is not included in our freight cost. If goods are above the threshold and customs entry is required, our logistics partner will charge an additional admin handling fee for customs clearance. For more information about your country's customs policies, please contact your local customs office.