KeepCups are food storage items, we only accept returns of unused items, or by reason of manufacturing default.
If you wish to return an item, please note that the goods must be accompanied by the official receipt/tax invoice you received at checkout. You may only return KeepCups to our warehouse for an exchange if they were purchased online at www.keepcup.com . If you are wanting to exchange a KeepCup that was not purchased online, it will need to be returned to the authorized KeepCup reseller.
We do not offer store credits, so please take care with your selection and refer to the size and colour guides before finalising your choice.
We can only exchange items that have been unused in a re-saleable condition within 14 days of receipt of goods, for example:
- the original instruction brochure is still inside;
- the item is in its original packaging; and
- the item is unused and as received
Please include your contact details, including the order number, name, email address and phone number, with your goods.
Please contact our customer service team to advise of a product return. A return must be requested within seven days of receiving your order.
You should then return your item(s) within 14 days of receiving delivery return details. Returns outside these time frames may be accepted at the discretion of KeepCup and may only exchanged for an alternative product unless found faulty.
The customer bears the cost of return for all returns due to change of mind.