Oh no! We do our best to strike a balance between environmentally mindful, minimal packaging and product quality. The KeepCup glass tumbler is made from tempered soda lime glass, so it is pretty tough, but accidents occasionally occur in transit.
If the breakage occured in delivery complete the following steps to receive a replacement:
- Carefully open the box and take a photo of the contents
- Send photo/s to our customer service team including the Order Number
- We will be in touch next business day to send out a replacement
If it broke during use you can order a replacement glass tumbler and lid.