Can my parcel be left on my doorstep outside my address? No. We require proof of delivery for customer service and returns. Have more questions? Submit a request Return to top Related articles When will my KeepCup to be delivered? I won't be at home/work to receive my order. Help! I don't like the colours I chose Replacement parts and spare parts My order tracking shows it hasn't been delivered and is now being returned to KeepCup. Why?