All our products come straight off a production line and should be washed thoroughly before use. There can be a plastic smell when the parts have been sealed for a long period, and dependent on the ambient temperature when packed.
Be assured all products are compliant with worldwide global food safe regulations, BPA free and has been independently lab tested by KeepCup.
Cool water and bicarb soda is the best way to wash plastic, with a bit of lemon juice if you are inclined.
Please take the lid only and do one of the following:
- Create a paste of bicarb soda and cool water, cover the inner seal completely and in and around sipper hole with paste. Sit it on a dish in sunlight for 24 hours to dry out, or overnight. Rinse and wash thoroughly by hand, or run through the dishwasher.
- Place lid on dish and fill it completely with salt. Let it stand in sunlight for 24hours or overnight. Rinse and wash thoroughly by hand, or run through the dishwasher.
Either of these methods ought to permanently remove the odour. We apologise for the inconvenience but encourage you to give these methods a go.
Please contact our customer service team if you remain unsatisfied.