During the first production run of the glass lid, one of the tooling cavities had an issue bonding the two plastic materials. It was undetectable to the eye and revealed itself over use.
The issue has long been fixed but occasionally the issue appears.
A delaminated lid will look like this:
To receive a replacement lid, do the following:
- Send an image of the delaminated lid to our customer service team.
- Include order number if you have record and approximate date of purchase.
- Provide address details to send replacement.
- Please retain the plug as we only replace the delaminated lid.