Help! My cork band is broken

Oh no! Cork is a delicate natural material, it will not last forever. Replacement cork bands can be purchased here.

The glass tumbler has an indentation that holds the cork band in place. The cork band has a lip to fit the indentation in the glass.  Repeated or careless removal of the cork born will cause it to break and crack. 

Please do not remove the cork band from the cup and wash gently by hand only.  This is stated:

  • A sticker on the product
  • On the retail box
  • On the care instructions
  • With each replacement cork

If the cork band becomes waterlogged, it may expand and slip off the glass tumbler.  Just leave it upside down in a sunny spot and it will be good as new in no time. Cork can weaken if it is handled when still wet so let the cork thoroughly dry prior to its next use.

If your cork band breaks within its first 30 days we will replace with proof of purchase.  Please complete the following steps:

  1. Send a photo of the damaged cork to our customer service team.
  2. Include order number and date of purchase
  3. Provide address details to send replacement part
  4. Please retain the other parts as we only replace damaged components

If new please send us a photo of the damage so we can log it with our quality team. 


Please note if you purchased your band over 30 days ago, replacement parts are available here.

You can compost your cork band, dig it into the garden.

Have more questions?