Information on online orders
Information about online orders. If you can't find the answer to your question below please contact our customer service team and we'll be happy to help!
- Bulk discount - online orders
- I need help with my online order. Who can I contact?
- I've made an error with my delivery address on my order, can you fix it?
- I won't be at home/work to receive my order. Help!
- Can my parcel be left on my doorstep outside my address?
- Can I order replacement parts?
- Can I amend my order before dispatch?
- When will my KeepCup to be delivered?
- My DHL tracking will not work. What can I do?
- My order tracking shows it hasn't been delivered and is now being returned to KeepCup. Why?
- How are international taxes and fees calculated?
- I don't like the colours I chose
- Help. My KeepCup is broken
- There is something missing from my order?!
- I've selected pick up but now I need it delivered
- Is it safe to use my credit card online at KeepCup?
- How will I know you received my order?
- When is payment taken?
- Where is my order?
- Help! I need to cancel my order